Shipping policy

Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with YarnHop. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, international deliveries, and procedures for addressing shipping concerns.

1. Free Worldwide Shipping

YarnHop offers free shipping worldwide on eligible purchases.

There is no standard shipping charge for eligible orders, regardless of destination.

Any exceptional charges that may apply to a particular order will be disclosed before the purchase is completed where required.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

Delivery estimates begin after the order has been processed for shipment unless otherwise indicated during checkout.

Please note that delivery times are estimates rather than guaranteed arrival dates.

3. Order Processing

After you place an order, we begin preparing it for shipment.

Processing may include:

Payment verification.
Order verification.
Product preparation.
Packaging.
Transfer to the applicable shipping carrier.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

4. Order Confirmation

After successfully placing your order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully.

If you notice an incorrect shipping address or other order information, contact us as soon as possible at support@yarnhop.shop.

Once an order has been processed or shipped, we may not be able to modify the delivery information.

5. Tracking

Where tracking is available, customers may receive tracking information after an order has been dispatched.

Tracking systems may require additional time to display the first update after the shipping carrier receives the package.

6. International Shipping

YarnHop ships to customers worldwide.

International shipping availability may be subject to carrier restrictions, local laws, service availability, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

7. Customs, Duties, and Taxes

International shipments may be subject to customs procedures, import regulations, duties, taxes, or fees imposed by the destination country.

Where such charges are not collected at checkout, they may be imposed by local authorities or carriers. Responsibility for such charges will be determined by applicable law and the terms presented during checkout.

Customs processing may also cause delivery delays outside YarnHop's reasonable control.

8. Shipping Delays

Although most orders are expected to arrive within the estimated 7–10 day delivery period, delays can occasionally occur.

Possible causes include:

Severe weather.
Carrier disruptions.
Customs processing.
Public holidays.
High shipping volumes.
Incorrect delivery information.
Events outside the reasonable control of YarnHop or the shipping carrier.

If your order is significantly delayed, please contact our customer support team.

9. Incorrect Addresses

Customers should carefully verify their shipping address before completing checkout.

If you discover an error, contact us immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing has begun.

10. Lost or Missing Packages

If your tracking information indicates a delivery problem or your package has not arrived within a reasonable period after the estimated delivery window, contact:

support@yarnhop.shop

Please provide your order number and relevant delivery information.

We will review the circumstances and assist you in determining the appropriate next steps.