Refund policy

Return & Refund Policy

Last Updated: August 13, 2026

At YarnHop, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged items, and order-related concerns.

By purchasing from YarnHop, you acknowledge and agree to the terms described below.

1. 30-Day Return Policy

We offer eligible customers a 30-day return period.

You may request a return within 30 days after receiving your order. Return requests submitted after the applicable 30-day period may not be accepted unless otherwise required by applicable law.

To begin a return, contact:

Email: support@yarnhop.shop

Please include your order number, the email address associated with your order, the item you wish to return, and the reason for your request.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within the applicable 30-day return period.
Be in substantially the same condition in which it was received.
Include the original packaging where reasonably possible.
Include all components or accessories originally supplied with the product, if applicable.
Be accompanied by proof of purchase or sufficient order information.

We reserve the right to review the condition of returned merchandise before approving a refund, subject to applicable consumer protection laws.

3. Free Returns

YarnHop provides free returns for eligible purchases accepted under this policy.

Customers should contact us before returning an item. Our support team will provide applicable return instructions and, where available and appropriate, information regarding the return shipping process.

Products returned without following the provided instructions may experience processing delays.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from the item you ordered, contact us at support@yarnhop.shop as soon as reasonably possible.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the product and packaging where relevant.

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

5. Handmade Product Characteristics

Some products offered by YarnHop may feature handmade or handcrafted characteristics.

Minor variations in shape, stitching, texture, positioning, dimensions, or appearance may occur between individual products. Such natural variations do not necessarily indicate that a product is defective.

However, if you believe your item has a genuine manufacturing defect, please contact us and we will review the issue.

6. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Financial institutions may require additional processing time after we issue a refund.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@yarnhop.shop.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

If cancellation is unavailable, you may request a return after receiving the order in accordance with this policy.

8. Exchanges

If you would like a different item or variation, please contact our support team. Depending on product availability and the circumstances of the request, we may provide exchange instructions or recommend returning the original item and placing a new order.

9. Exceptions

Certain products may be excluded from returns where permitted by applicable law, including products that are:

Personalized or custom-made specifically for the customer.
Returned in a condition materially different from how they were received due to misuse or damage occurring after delivery.
Otherwise non-returnable under applicable hygiene, safety, or consumer regulations.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.